Terms

Company

Pispala Clothing Oy (ID 3190109-8)
Pispankatu 1-3 A14
33240 Tampere
Finland

General

Pispala Clothing Oy sells products worldwide to individuals and companies. The following terms are applied to orders from pispalaclothing.com web store. We reserve the right to change these terms.

Prices

The product prices and delivery expenses include VAT. We reserve the right to change prices. 

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
 

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

Delivery times & fees

Orders will be processed within 1-3 days after order is received. Delivery time varies based on the customer's location: Finland 1-3 working days, Europe 2-5 days and rest of the world 3-8 days. Busier seasons might affect estimated processing and delivery times.

Europe

UPS Standard (2-5 working days) - 15€
Orders over 300€ - Free

Finland

Matkahuolto Pickup Point (1-3 working days) - 7€
Matkahuolto Home Delivery (1-3 working days) - 13€
Orders over 200€ - Free

Sweden, Denmark, Germany, Estonia, Latvia, Lithuania

Posti Parcel Connect (2-5 working days) - 10€
Orders over 200€ - Free

Rest of the world

UPS Express Saver (3-8 working days) - 20€

Orders sent outside the EU may be subject to import customs and taxes. Pispala Clothing is not accountable for these additional fees. We have the right to deduct these additional costs from the amount refunded if customer refuses to accept delivery due to customs or tax fees.

Shipping confirmation and tracking information are sent after the order is processed.

Returns

Purchased products that are returned within 14 days after delivery will be refunded to customer's original payment method.

In order to receive a refund, returned products need to be unused, unwashed and all original labels and tags attached. 

Please, contact and notify us about the order cancellation before returning products at info@pispalaclothing.com.

Customer will pay return costs.

Address for returns:

Pispala Clothing Oy / RETURNS
Pirkankatu 10
33230 Tampere
Finland

Privacy policy

See Privacy Policy and Cookie info.